Privacy Policy for counsellor.top
Effective Date: June 5, 2026
Welcome to counsellor.top. Your privacy, confidentiality, and trust are of utmost importance to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our counselling services.
Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.
1. Information We Collect
We may collect information about you in a variety of ways. The information we may collect on the Website includes:
Personal Data
Personally identifiable information, such as your name, email address, phone number, and demographic information (such as your age or gender) that you voluntarily give to us when you:
Register on the website.
Book a counselling session.
Subscribe to our newsletter or contact us via forms.
Sensitive Personal Data (Counselling Context)
As a counselling platform, you may choose to share sensitive information regarding your mental health, personal history, or emotional well-being during intake forms or session bookings. We treat this data with the highest level of clinical confidentiality.
Derivative and Technical Data
Information our servers automatically collect when you access the Website, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the Website.
2. Use of Your Information
Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Website to:
Schedule, manage, and conduct counselling sessions.
Create and manage your account.
Deliver products, services, or information you request.
Respond to customer service requests and support needs.
Send you administrative information, such as updates regarding our services or changes to our terms.
Ensure the security and integrity of our platform.
3. Confidentiality and Disclosure of Your Information
We do not sell, trade, or rent your personal or sensitive clinical information to third parties. We may only share information we have collected about you in certain situations, strictly adhering to ethical counselling standards:
By Law or to Protect Rights
If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law.
Important Clinical Exception: In accordance with professional psychological ethics, confidentiality may be breached if there is a clear and imminent danger to yourself or others, or if required by a court of law.
Third-Party Service Providers
We may share your data with third-party vendors who perform services for us or on our behalf, such as secure payment processing, video conferencing tools (for online sessions), and email delivery services. These providers are strictly bound by confidentiality agreements.
4. Security of Your Information
We use administrative, technical, and physical security measures to help protect your personal information.
All sensitive data (including session notes and personal details) is encrypted using industry-standard protocols.
While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable.
5. Cookies and Tracking Technologies
We may use cookies, web beacons, tracking pixels, and other tracking technologies on the Website to help customize the Website and improve your experience. Most browsers are set to accept cookies by default. You can remove or reject cookies, but be aware that such action could affect the availability and functionality of the Website.
6. Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal data:
The right to access – You have the right to request copies of your personal data.
The right to rectification – You have the right to request that we correct any information you believe is inaccurate.
The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
To exercise any of these rights, please contact us using the information below.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top. You are advised to review this Privacy Policy periodically for any changes.
8. Contact Us
If you have questions or comments about this Privacy Policy, please contact us at:
Email: counsellor.top@gmail.com
Phone Number: +94772500564